FAQ
Answers to the most common questions about Somelune, your order, shipping and returns. If you can't find what you're looking for, please contact us.
Our products
Who are Somelune products for?
Somelune creates cooling sleep essentials for women who sleep hot, including women who experience warm nights, night sweats, hot flashes or changing body temperatures and want a more comfortable way to sleep.
Are Somelune products a medical treatment?
No. Our products are designed for comfort and are not medical devices. The information on our website is not medical advice. For medical concerns, please consult your healthcare provider.
Orders & shipping
Where do you ship?
We ship within Hungary and to selected countries in Europe and worldwide. See the full list on our Shipping & Returns page.
How long does it take to receive my order?
Orders are usually processed and prepared for shipment within 1–3 business days. After your order has shipped, please allow approximately 7–15 business days for delivery. Delivery times may vary depending on your location, the courier, customs, weather or other unforeseen delays.
How can I track my order?
Once your order has shipped, you will receive tracking information when it is available.
How much does shipping cost?
Shipping within Hungary costs 1,767 Ft and is free on orders of 23,100 Ft or more. International shipping costs 5,900 Ft. The final cost for your address is shown at checkout before you pay.
Can I change or cancel my order?
Please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change or cancel it.
Returns & refunds
Can I return my order?
If your item arrives damaged, defective or incorrect, or has a significant issue that affects its intended use, please contact us within 14 days of delivery. Include your order number, the reason for the return, and clear photos or videos of the issue. We will review your request and send return instructions if the return is approved.
Can I return sleep masks, pillowcases or bedding?
For hygiene and safety reasons, personal-use products such as sleep masks, pillowcases and bedding may not be eligible for return once opened or used. Please contact us before sending any item back so we can confirm whether it qualifies.
How will I receive my refund?
Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Full details are available on our Shipping & Returns page, and in our Shipping policy and Return and refund policy.